Hi Justin,
Thank you for taking the time to share your feedback with us, and I sincerely apologize for this experience.
We completely understand your frustration, especially since you were a loyal GuruNanda customer before. It's concerning to hear that the soft setting caused discomfort and bleeding for you, as that is absolutely not the experience we want you to have.
Your feedback is really important to us, and I've shared this directly with our team. Please contact our Customer Care team at contact@gorunanda.com with your order details so we can look into what happened with your Compact Dental Water Flosser and help make this right for you.
We appreciate your patience and want to help.